Refund & Cancellation Policy

1. Scope

This policy applies to every paid product on prepmatrix.in, including the JEE Main 2027 Test Series, and to every payment made to PrepMatrix for them — whether or not a promo code was used. Free features of the website (such as free mock tests and practice) involve no payment and are not covered.

2. No refunds — all sales are final

Once a payment has been made and enrollment is complete, it cannot be refunded or cancelled. PrepMatrix does not offer refunds, in full or in part, for any reason, including when:

• you change your mind, change your target exam, or switch to another course or coaching;
• you have taken only some of the tests, or none of them;
• you are unable to take a test on its scheduled date (unlocked tests stay available in your account);
• your device, internet connection or browser does not work as expected during a test;
• you are unhappy with your scores or results.

Enrollments cannot be transferred to another person, another account or another product.

3. Before you pay

Because every sale is final, please make sure before paying that:

• you have read the schedule and syllabus and the product suits your preparation — you are welcome to try our free tests first;
• you are logged in to your own account, since the enrollment is linked to it;
• any promo code is applied and the amount shown at checkout is the amount you pay;
• you pay the exact amount, once, to the UPI ID shown on the checkout page.

4. Payment verification

After you pay and submit your 12-digit UPI Transaction ID (UTR), your enrollment shows as “under verification” until we match it with the payment received. If we cannot find a payment for the UTR you entered, the enrollment is marked “not verified” and you can submit the correct UTR again. If money was debited from your account but the payment failed, please contact your bank or UPI app. For any problem with your payment, email support.prepmatrix@gmail.com with your registered email address or mobile number, the amount, the date and the UTR.

5. Promo codes and discounts

• Promo codes have no cash value and can only be applied at checkout, before you pay.
• If a promo code or a lower price becomes available after you have paid, no difference is refunded or adjusted.

6. Schedule changes

Test dates may occasionally change for academic or technical reasons. We announce changes on the test series page. A change of date is not a reason for a refund; the test remains available to you from its new unlock date.

7. Access cancelled without refund

To keep our content fair for every student, we may immediately suspend or cancel access to a paid product, without any refund, and refuse future enrollment, if an account is used to:

• share login details or let more than one person use the same account;
• copy, record, screenshot for distribution, sell or publish our questions, solutions or tests;
• misuse the website or try to get around its security;
• abuse, threaten or harass PrepMatrix staff or other students by email, chat or social media.

We may also take legal action where our content is pirated.

8. Changes to this policy

We may update this policy from time to time. The version shown on this page, with its “last updated” date, applies to payments made on or after that date.